Do I need an account to use MediWall?
No. MediWall has no account system at all — no email, no password, no sign-up. You download the app and start using it. That is also why we cannot see your data: there is no account for it to be attached to.
Where is my health data stored?
In an AES-256 encrypted database on your iPhone or iPad, protected by your device passcode and (optionally) Face ID or Touch ID. MediWall runs no servers that hold health data — your records never leave your device unless you export or back them up yourself.
Is MediWall free?
Yes, MediWall is free to use. There are no ads and your data is never sold or shared — the app is architected so we never even receive it.
If it is free and you do not sell data, how will MediWall make money?
Right now it makes nothing — MediWall launched on the App Store in October 2026 and has no revenue. The plan is referral partnerships: connecting you to services like pharmacies or insurance if and when that is useful to you. There is no timeline for it yet. What will not change is the architecture: your health records are encrypted on your device and we hold no copy, so selling or sharing your health data is not something we are able to do, referral partnerships or not.
Which hospitals or patient portals can I connect?
MediWall connects to hospitals and clinics whose patient portal runs on Epic (typically branded MyChart). You pick your health system in the app, sign in to your own portal account, and your records — medications, allergies, lab results, vitals, and visits — are released directly to your phone. Support for Oracle Health (Cerner) portals and Apple Health is planned next.
Does MediWall work offline?
Yes. Because everything is stored on your device, your records, medication schedule, and Emergency Card work with no signal at all — including in airplane mode and in hospital basements.
What happens if I lose or replace my phone?
If you enabled iCloud Backup in the app, an encrypted snapshot of your data lives in your personal iCloud, and restoring on a new iPhone brings everything back. The backup is encrypted with a key that only your own devices hold — MediWall never receives your backup or the key.
Can MediWall employees see my medical records?
No. There is no server copy to look at. Your records are encrypted on your device, and the optional backup is encrypted in your personal iCloud. This is a property of the architecture, not just a policy promise.
What data does MediWall collect?
The app can send de-identified usage statistics — counts of feature use and whether the app crashed, never health data and never free text. Those counts carry a random install ID so one phone is not counted twice; it is not tied to your name or email, and deleting your data erases it. Sharing is on by default and you can turn it off in Settings at any time. The App Store privacy label lists this as Usage Data and Diagnostics, “Data Not Linked to You”. Separately, the website’s updates list stores the email you submit; your name, a message, and which phone you use, if you choose to add them; and which page and button brought you to the form (for example, a blog post) so we can tell which pages are useful. It never holds health information.
Is MediWall a medical device? Does it give medical advice?
No. MediWall is an organizational tool: it keeps your records, medications, appointments, and notes in one place. It does not diagnose, treat, or provide medical advice — always talk to your care team about medical decisions.
Can I manage a family member’s health information?
Yes. Care Circle lets caregivers keep separate profiles — for example, one for yourself and one for a parent you care for — each stored in its own encrypted database on your phone.
Where can I download MediWall?
MediWall is free on the App Store for iPhone and iPad, running iOS or iPadOS 15.1 or later. There is no account to create — download it and start.
Is there an Android version?
Not yet. MediWall is on iPhone and iPad today, with Android planned. Join the updates list on the homepage to hear when it is ready.
Still have a question? Get in touch — or read the technical detail in how we protect your data.